1. Data We Collect

1.1 Information You Provide

• Account Data – Name, email address, phone number, company name, job title, and other identifying/contact details.

• System & Access Credentials – Website logins, application credentials, API keys, or other technical details required to provide continuity and recovery services.

• Payment Data – Billing information, credit card details, invoices, and records of transactions.

• Communication Records – Emails, messages, call transcripts, or support tickets exchanged with Fortifi teams.

1.2 Automatically Collected Data

• Portal Usage Data – Login timestamps, page views, and navigation activity when using our portals for analytics and security.

• Device & Technical Data – IP address, browser type, operating system, and other unique device identifiers.

• Service Interactions – Historical logs of system outages, alerts, or coverage activations collected to enhance our continuity support.

1.3 Third-Party Data Sources

• Integrated Platforms – If you connect your CRM, hosting services, or other external systems to Fortifi, we may access relevant data needed for rapid recovery and technical oversight.

• Publicly Available Data – Basic business or technical information from publicly accessible sources, used to improve response efficiency or verify system details.

2. How We Use Your Data

Fortifi collects and processes your data to:

• Provide Continuity & Recovery Services – Rapid developer coverage, system oversight, and emergency activation for website or application outages.

• Optimize Technology Workflows – Improve our internal processes and tools to deliver faster resolutions and support.

• Ensure Data Security & Compliance – Monitor for unauthorized access, fraud, or policy violations, and comply with applicable laws.

• Enhance Our Services – Use usage analytics and feedback to refine offerings and proactively recommend system improvements.

• Send Service Communications – Notify you of system alerts, invoice details, coverage activations, and administrative updates.

Fortifi does not sell, rent, or share your personal data with third parties for their own marketing purposes.

3. How We Protect Your Data

We prioritize the security of your information through multiple safeguards:

• Encryption & Secure Storage – Sensitive data is encrypted during transit (e.g., SSL/TLS) and stored on secure servers.

• Access Control – Only authorized personnel and vetted developer teams can access client information, strictly on a need-to-know basis.

• Regular Security Audits – We periodically review and update our systems to detect vulnerabilities and prevent unauthorized access.

• Confidentiality Obligations – All Fortifi staff and contracted experts sign non-disclosure agreements (NDAs) to maintain client confidentiality.

If a data breach occurs, we will notify affected clients within 72 hours or as required by applicable regulations.

4. Data Retention Policy

Fortifi retains your personal and business-related data only as long as necessary for the purposes outlined in this policy:

• Active Clients – Data is retained for the duration of your subscription or service agreement, including any coverage periods.

• Former Clients – Data is securely deleted within 90 days of account termination or after fulfilling legal requirements, unless otherwise required by law.

• Emergency Incident Data – Documentation generated during system recoveries or developer coverage activations is kept only as needed for historical reference and compliance.

You may request deletion of your data at any time by contacting our support team at the email address in Section 11, subject to any legal obligations or retention requirements.

5. Sharing of Data

Fortifi only shares your data under the following circumstances:

• With Your Consent – When you request integrations with third-party systems (e.g., CRM, code repositories) or explicitly authorize access for specific partners.

• With Service Providers – Trusted providers of cloud hosting, payment processing, or specialized IT services, who operate under strict confidentiality and data protection obligations.

• Legal Requirements – If we are required to comply with a valid legal process (such as a subpoena, court order, or government demand) or to protect our rights and the safety of our clients and others.

We do not share your data with external advertisers or marketing firms.

6. Your Rights & Choices

As a Fortifi client, you have the following rights regarding your data:

• Access & Correction – Request a copy of the personal data we hold about you and ask for corrections to inaccuracies.

• Data Portability – Obtain a machine-readable format of your data if you need to transfer it to a different service.

• Deletion Request – Ask us to delete your data, subject to legal retention obligations.

• Opt-Out of Communications – Unsubscribe from marketing or non-essential communications at any time.

To exercise any of these rights, email our privacy team at the address in Section 11 with your specific request.

7. International Data Transfers

Fortifi operates globally and may process data outside your country of residence. We adhere to relevant data protection regulations, such as:

• GDPR (Europe) – Ensuring lawful bases for data processing and robust user rights.

• CCPA (California) – Fortifi does not sell personal data and respects consumer privacy regulations.

• Other Jurisdictions – We strive to comply with local and international data protection laws, incorporating appropriate safeguards (e.g., standard contractual clauses).

If you have concerns about data transfers, please contact our privacy team for more information.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience and enhance our services:

• Essential Cookies – Necessary for secure login sessions and core portal functionality.

• Analytics Cookies – Used to understand user behavior and optimize our platforms.

• Performance Tracking – Helps us measure and improve system response times, especially during emergency activations.

You can adjust your cookie preferences in your browser settings, but disabling cookies may limit certain functionalities.

9. Third-Party Links & Integrations

Fortifi’s website and client portal may include links or integrations with external platforms (e.g., Git repositories, CRM solutions). These services operate independently, and Fortifi is not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party services you connect or access through Fortifi.

10. Updates to This Privacy Policy

Fortifi may modify this Privacy Policy from time to time. If any material changes affect how we handle your data, we will notify you via email or provide a prominent notice in our client portal.

The most current version of this Privacy Policy will always be available on our website.

11. Contact Us

For privacy-related inquiries, concerns, or data requests, please contact:

Email: support@gofortifi.com